About Us

The Citizens Advice service provides free, independent, confidential and impartial advice and campaigns on big issues affecting people’s lives.

Our goal is to help everyone find a way forward, whatever problem they face.

Citizens Advice Luton is an independent charity and part of the Citizens Advice network across England and Wales.

We value diversity, champion equality, and challenge discrimination and harassment.

Citizens Advice Luton opened its front doors in 1992 from its first offices in Bute Street, Luton. From there we moved to King Street and now share premises with some of our partner organisations at Community House, New Bedford Road.

CAL are a founder member of the Luton Access initiative – formed to ensure the citizens of Luton can gain advice from integrated Information Advice and Guidance (IAG) services Luton Access.

In 2022 we helped nearly 9,500 people with over 36,000 different issues.

How are you managed?

We are a Registered Charity and a private company limited by guarantee. We are managed by a volunteer Trustee Board, made up of local councillors, local people and representatives from business.

We have a team of paid staff supported by volunteers.

If you are interested in becoming a volunteer Trustee please see our Volunteer Page.

We are members of the national Citizens Advice organisation who set strict standards for the running of the service and regularly audit the quality of our advice and the overall management of the service.

We also hold the Advice Quality Standard for General Help and Casework in Debt (previously the Community Legal Service Quality Mark). Our debt advice work is authorised and regulated by the Financial Conduct Authority.