Volunteering
Thank you for your interest in volunteering with Citizens Advice Luton.
We are not currently recruiting for volunteers, but please check back soon to see when we have reopened applications.
Citizens Advice provides free and impartial advice to the citizens of Luton, a growing borough with a population of over 200,000 people.
We advise across a broad range of topics including debt management, benefits advice, visa status and tenancy.
The requirements for our service are more important today than ever before with the impacts of the higher cost of living, the Covid pandemic and changes to the benefits system being felt by clients across the community.
The challenge is to enhance the level of service and optimise the channels of delivery for the service when funding sources are constrained.
Citizens Advice Luton has healthy reserves to support the delivery of advice going forward and invest in the enhancement to the service.
If you have the personal qualities and enthusiasm to drive change at Citizens Advice Luton and you embody our inventive, responsible and generous values, we would love to hear from you.
Our values
We’re inventive
We’re not afraid of trying new things and learn by getting things wrong.
We question every idea to make it better and we change when things aren’t working.
We’re generous
We work together, sharing knowledge and experience to solve problems. We tell it like it is and respect everyone.
We’re responsible
We do what we say we’ll do and keep our promises. We remember that we work for a charity and use our resources effectively.
Three things you should know about us
1. We’re local and we’re national. There are 6 national offices that offer direct support to people and we are one of 283 independent local Citizens Advice services across England and Wales.
2. We’re here for everyone. Our advice helps people solve problems and our advocacy helps fix problems in society. Whatever the problem, we won’t turn people away.
3. We’re listened to – and we make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
What’s in it for you?
- Make a real difference to people’s lives and a positive impact in your community.
- Learn about a range of issues such as benefits, debt, employment and housing.
- Build on valuable skills such as communication, listening and problem solving, and increase your employability.
- Work with a range of different people, independently and in a team.
We will reimburse expenses too.
Equity, diversity and inclusion at Citizens Advice
Citizens Advice Luton recognises the positive value of diversity, promotes equality and challenges unfair discrimination. We recognise that people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we wish to encourage and harness these differences to make our services more relevant and approachable.
Citizens Advice Luton will not discriminate or tolerate discriminatory behaviour on the grounds of race, colour, sex, transgender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, trade union membership or any other irrelevant factor in any aspect of employment.
To help us achieve this, we aim to make our recruitment process as fair as it can be. We also offer support to disabled candidates to make sure no one loses out on a role because of their condition.
- We judge the application, not the person. This makes sure each person’s response is judged on its merits and not on their background.
- We offer a guaranteed interview scheme. If you have a disability and your application meets the minimum criteria for the post, we’ll interview you for it.
- We’re a Disability Confident employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
Dignity at work
Citizens Advice Luton is committed to providing a culture in which all staff value each other and are able to work together to their full potential in an inclusive environment free from harassment, bullying and other unacceptable forms of behaviour. Unacceptable behaviour in the workplace will be actively dealt with, all complaints will be taken seriously, confidentiality will be respected and victimisation of those that raise complaints will not be tolerated.
Our values include commitments to work together and value each other – all our trustees are expected to have read and understood our Dignity at Work Policy and to ensure they behave in accordance with its principle.
