Ofgem experience survey

Your energy regulator, Ofgem is asking customers about their experiences of moving to a prepayment meter (PPM) for your gas and/or electricity supply. A PPM is where you pay for your gas or electricity before you use it by buying credit, usually with a key or smart card and adding this to your meter.

If you have moved to a PPM and are happy to share your experience, Ofgem would love to hear from you. The webform is open until the 4th May 2023.

Visit this site to access the form