Volunteering with Citizens Advice Luton

We are recruiting for volunteers to be Generalist Advisers:

What do volunteer advice workers do?

• Interviewing – You will learn interviewing techniques, how to listen and respond to clients, and how to ask questions to get clarification on issues.
• Giving information – Training will enable you to access information from our computer systems and reference books.
• Giving advice – Your job is to give the client all the courses of action available to them so they can decide what to do.
• Giving practical help – Completing forms; making telephone calls; writing letters. You will also be trained in calculating benefits, tax and debts.
• Case recording – You will be shown how to record your interviews to enable other advisers to carry on work for a client should they return for further help.
• Research and Campaign – Identify issues where clients have been unfairly treated.

What we ask from a volunteer adviser

• A commitment to our principles of confidentiality, impartiality and equal opportunity
• A willingness to undertake a comprehensive training programme
• A willingness to keep up to date with new information and skills
• An ability to volunteer for about 8-10 hours each week

What do volunteers gain?

• Rewarding and stimulating work that is so varied it can never be boring
• The opportunity to update skills and learn new ones
• A comprehensive training programme is provided for all advisers which will be tailored to individual needs
• Job specific IT training
• Help for those wishing to re-enter the job market by :
  • providing experience in a caring supportive environment
  • a reference for future employers

Other Roles

We also have opportunities for volunteers to assist Citizens Advice Luton with vital fund raising or you may wish to become a Trustee. These roles have more flexibility with regard to time commitment and would be suitable for anyone in full time employment.

How to find out more

If you are interested in joining our friendly team then please contact us by emailing  recruitment@lutoncab.org.uk or by calling 01582 540449.

Please note this is an administration message number and we cannot give advice on this line.